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title: "Magic Straws Return Policy | Refunds & Exchanges"
description: "Need to return an order? We offer a 30-day return window for defective or damaged products. Read the full return and refund process here."
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# Returns & Refunds Policy

## No Returns on Opened Products

For health and safety reasons, we cannot accept returns or exchanges on Magic Straws products that have been opened or used. Once the packaging seal is broken, the product is considered non-returnable.

This policy is in place to ensure the safety and hygiene of all our products. We appreciate your understanding.

## Unopened Products

Unopened products may be returned within **30 days** of purchase for a full refund, provided:

-   The product packaging is sealed and in original condition
-   You have proof of purchase (receipt or order confirmation)
-   The product has not been damaged or altered

## Damaged or Defective Products

If you receive a damaged or defective product, please contact us within **7 days** of delivery. We'll be happy to send you a replacement or issue a full refund.

Please include photos of the damaged product and packaging when contacting us.

## How to Initiate a Return

To request a return for an unopened product or report a damaged item:

1.  Contact us at [info@endlessfun.biz](mailto:info@endlessfun.biz) or call [952-204-3343](tel:952-204-3343)
2.  Provide your order number and reason for return
3.  Wait for return authorization and instructions
4.  Ship the product back to us using the provided return label

## Refund Processing

Once we receive your returned product and verify it meets our return policy requirements, we'll process your refund within **5-7 business days**. Refunds will be issued to the original payment method used for the purchase.

## Questions?

If you have any questions about our returns policy, please don't hesitate to contact us.

[Email Us](mailto:info@endlessfun.biz)[Call Us](tel:952-204-3343)

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